James Baroud discontinued?

shade

Well-known member
I posted the divorce counseling link in jest, but it really is a shame this is still dragging on.

I've never been a customer of either vendor or purchased a James Baroud product, but I've read about all three on multiple forums. Other than this mess, all three usually come off well, and appear to care for their customers.

I can't recall if OK4WD has anything other than a grudge to pursue at this point, but I can understand why Adventure Ready is less than pleased with the continuing disinformation campaign. If there's some unfulfilled obligation between JB, AR, and OK, write some checks and be done with it. It hurts all three businesses.

If that isn't the case, and assuming everything is legal, it's still unseemly in my eyes for a competitor to tacitly promote the idea that JB is out of business, or continue to interfere with customer communications. I appreciate seeing competitors try to be better than each other, not drag the others down.
 
I posted the divorce counseling link in jest, but it really is a shame this is still dragging on.

I've never been a customer of either vendor or purchased a James Baroud product, but I've read about all three on multiple forums. Other than this mess, all three usually come off well, and appear to care for their customers.

I can't recall if OK4WD has anything other than a grudge to pursue at this point, but I can understand why Adventure Ready is less than pleased with the continuing disinformation campaign. If there's some unfulfilled obligation between JB, AR, and OK, write some checks and be done with it. It hurts all three businesses.

If that isn't the case, and assuming everything is legal, it's still unseemly in my eyes for a competitor to tacitly promote the idea that JB is out of business, or continue to interfere with customer communications. I appreciate seeing competitors try to be better than each other, not drag the others down.
Simply because it is damaging to our income, and it’s being done purposefully and without conscience or regret. We are trying to better the US overland community - have been since we opened our doors. We did not start this embarrassing online fight but I feel we have no choice but to defend the brand we represent because serious harm is being done to not only us but our community as a whole. I regret with all my being that this is happening but I know how easy it is to resolve if certain people will just do the right thing, and also how many “pilers on” there are online. It’s unfortunate but true nowadays that to be silent is to die.
 
1) James Baroud parted ways with OK4WD due to their conflict of interest with importing and distributing Alu-Cab tents. OK4WD was given numerous warnings over the course of over a year...
Warnings... So a dealer should only sell one brand of tire, one brand of lift, one brand of bumpers? The consumer should have choices, let the market decide if they want a budget lift or premium ride. I for one like the fact that I can move into better made products over time as my budget and needs change. Soft side tent -w- Rough Country lift > James Baroud -w- AEV LIFT > AluCab -w- OME lift having a quilty shop that has opptions just makes good business sense.
 

shade

Well-known member
Warnings... So a dealer should only sell one brand of tire, one brand of lift, one brand of bumpers?
They should if that's the agreement reached between the involved parties.
There are frequently very specific terms made between manufacturers and retailers.
If they make an agreement, both sides should honor the terms; nothing more to it than that.
 
They should if that's the agreement reached between the involved parties.
There are frequently very specific terms made between manufacturers and retailers.
If they make an agreement, both sides should honor the terms; nothing more to it than that.
Exactly.
 

rino

Supporting Sponsor - OK4WD
It has been months and not going to get into this again, post #26 & #27 explain our position and the nature of the situation.
 

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shade

Well-known member
If both companies would be willing to enter into a formal mediation process, some good may come of that.
 

jadmt

Well-known member
Seems like the logical thing would have been for Baroud to buy back their product from OK4wd.
 

Dozer Dan

Observer
There have been several threads on here and other forums about _issues_ with JB tents. I myself are having issues with my tent I'm waiting to get resolved. I obviously don't have any numbers as I'm not a reseller of any sorts but from what AdventureReady is saying we must be a right bunch of keyboard warriors buying JB stuff when the failure rate is so incredibly low compared to other brands but the issues seem to be over represented on the forums.

What I'm curious about then is howcome JB reduced the 5 year warranty to only 2 years for the problematic parts. And not only that but demanding any issues to be resolved by court in their home town of Porto.
https://www.jamesbaroud.com/en/http-www-jamesbaroud-com-2/
5 Years Warranty: It includes the fiberglass, the mechanism, the canvas, the lift supports, the ladder and its fixings, the zippers, the mosquito net, the mattress, the rail and fixings, the upholstery of the upper shell.

2 Years Warranty: It includes the gel-coat, the color, the extractor, the flashlight, the tent locks.

In case of request of warranty support, the invoice will be requested, and photos or a video about the problem should be sent by wetransfer to infos@jamesbaroud.com.

When the tent needs to return to the factory, it must be packaged on the original packaging.

In the case of litigation or contestation the court of Porto, Portugal have jurisdiction.
The rhetoric from JB seems to be that the fan and latches etc we didn't actually make so we're not going to stand over them. (All we build is great!)
These things are not user replaceable either, you can't buy another fan of Amazon so if you find yourself with issues you are potentially completely screwed.
Considering the investment I think we all expect these things to last more than 2 years.

I want to point out that the above link is from JB themselves, not from a reseller.

This spat between JB and other people is straight up embarrassing. I saw that a 'JB owners page' on FB was nuked at around the same time as this all happened as well. Again, pages and pages of people with issues with their tents. I don't think a lot of people care about this spat any more but I will tell you what we do care about. What about the future of JB and our tents? These tents very clearly have serious issues or JB would have not needed to very publicly lower the warranty from 5 to 2 years.

I have friends currently in the market for tents and I keep telling them not to buy a JB because you don't know what's going to happen.
 

eatSleepWoof

Explorer
I obviously don't have any numbers as I'm not a reseller of any sorts but from what AdventureReady is saying we must be a right bunch of keyboard warriors buying JB stuff when the failure rate is so incredibly low compared to other brands but the issues seem to be over represented on the forums.
In the context of all this drama, 90% of the AR says is utter BS. It's not even worth replying to anymore; he's taking the "if I repeat a lie enough times, people will believe it" approach. Heavily biased, intentionally misleading crap meant to drive their own sales of these products. A few years back he used to praise AluCab products like they were the second coming (he sure as hell did to me, in person), now they no longer sell that brand and never miss an opportunity to crap all over it. That should tell potential buyers all they need to know. Typical salesmen - you can't trust a word of what they say.

The rhetoric from JB seems to be that the fan and latches etc we didn't actually make so we're not going to stand over them. (All we build is great!)
These things are not user replaceable either, you can't buy another fan of Amazon so if you find yourself with issues you are potentially completely screwed.
Considering the investment I think we all expect these things to last more than 2 years.
The worst part is these are all very, very well-known problems that JB ignores, while continuing to sell this low-quality junk at premium prices. (I went through all that and more not too far back: https://overlandtested.com/gear/james-baroud-tent-problems.) Same reason they cut their warranty on these parts - they just don't believe in their quality, and are not willing to stand behind their whole product.
 
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When the tent needs to return to the factory, it must be packaged on the original packaging. Keep those boxes guys so when you return your broken tent you'll have something to put it on!

In the case of litigation or contestation the court of Porto, Portugal have jurisdiction. Think of the Frequent Flyer Miles you'll earn!
 
In the context of all this drama, 90% of the AR says is utter BS. It's not even worth replying to anymore; he's taking the "if I repeat a lie enough times, people will believe it" approach. Heavily biased, intentionally misleading crap meant to drive their own sales of these products. A few years back he used to praise AluCab products like they were the second coming (he sure as hell did to me, in person), now they no longer sell that brand and never miss an opportunity to crap all over it. That should tell potential buyers all they need to know. Typical salesmen - you can't trust a word of what they say.



The worst part is these are all very, very well-known problems that JB ignores, while continuing to sell this low-quality junk at premium prices. (I went through all that and more not too far back: https://overlandtested.com/gear/james-baroud-tent-problems.) Same reason they cut their warranty on these parts - they just don't believe in their quality, and are not willing to stand behind their whole product.
Warranty has never actually changed. Feel free to reach out again. It has literally been the same for 6 years.

Wait, are you the person who decided they wanted an Alu-Cab tent instead of a James Baroud when you had warranty issues? Even though James Baroud replaced your tent for free no questions asked and your replacement tent is still sitting on our loading dock after 9 months waiting for someone to pick it up?
Please tell me no. Because your warranty claim (cracking gel coat and some kind of unexplained fabric issue we’ve never seen before) could not have possibly gone any easier for you. We simply had to wait a shipment cycle to get a replacement for you.
Please advise. Your tent is still sitting here...
 
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There have been several threads on here and other forums about _issues_ with JB tents. I myself are having issues with my tent I'm waiting to get resolved. I obviously don't have any numbers as I'm not a reseller of any sorts but from what AdventureReady is saying we must be a right bunch of keyboard warriors buying JB stuff when the failure rate is so incredibly low compared to other brands but the issues seem to be over represented on the forums.

What I'm curious about then is howcome JB reduced the 5 year warranty to only 2 years for the problematic parts. And not only that but demanding any issues to be resolved by court in their home town of Porto.
https://www.jamesbaroud.com/en/http-www-jamesbaroud-com-2/


The rhetoric from JB seems to be that the fan and latches etc we didn't actually make so we're not going to stand over them. (All we build is great!)
These things are not user replaceable either, you can't buy another fan of Amazon so if you find yourself with issues you are potentially completely screwed.
Considering the investment I think we all expect these things to last more than 2 years.

I want to point out that the above link is from JB themselves, not from a reseller.

This spat between JB and other people is straight up embarrassing. I saw that a 'JB owners page' on FB was nuked at around the same time as this all happened as well. Again, pages and pages of people with issues with their tents. I don't think a lot of people care about this spat any more but I will tell you what we do care about. What about the future of JB and our tents? These tents very clearly have serious issues or JB would have not needed to very publicly lower the warranty from 5 to 2 years.

I have friends currently in the market for tents and I keep telling them not to buy a JB because you don't know what's going to happen.
Feel free to contact us. Not sure who you’ve been talking to or trying to reach, but as I said if you contact us directly we will absolutely get you sorted. There is absolutely no pandemic issues with James Baroud tents, it’s simply wrong. We have experienced two different issues in the last two years (there are over 6,000 tents in circulation):
1) Microcracking in gel coat. Has happened with 8 tents.
2) Leaking ventilation fans. Has happened in 16 tents. Remedied by replacing fan at dealer or resealing fan at home or at dealer. Problem caused by faulty units from factory, resolved in production in 4 months.
3) Wear in favbric from faulty rivets: 3 tents. Fabric replaced in tents by dealers.

That is literally it. No lie, no BS. What you get are people complaining because they aren’t being helped. I’m sincerely sorry if you are in that category. We are resolving things as rapidly as we can once we actually hear from customers and they find real dealers not the fake James Baroud USA sure. Please contact us.
 
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