2020 EarthCruiser?

C p weinberger

Active member
As a logistical consultant I’ve seen a lot of interesting stuff out there in both the home and vehicle industry. Some pretty good work. The VAST majority of Complicated diy builds are problematic if not dangerous. “ I know how it all works“ great. If a skilled technician Can’t understand and physicaly see what you have done/ talking about after 5 minutes of discussion it’s a problem.
There are very few diy builders capable/ knowledgeable in ALL phases of a complicated overland camper build.
What do you get from earthcruiser? A knowledgeable technician in each stage of the build. And if you break down in Lima Peru in an earthcruiser a skilled technician can recognize the wiring even though they don’t speak the builders language. Complicated issues will get support from Earthcruiser.
Self build, if you can’t repair it you’re gonna pay a lot to someone who may.
You pay the big guys for resale. How many of these big talker builds end up for sale on this very portal unfinished..
I would be interested to see the statistics of average mileage driven on a earthcruiser vrs a equally complex DIY..down time for repairs..
I’m always amazed at how optimistic / arrogant people are regarding their own genius.
 

mk216v

Der Chef der Fahrzeuge
Agreed, some Expo offerings are way out of our budget also. But you have to remember that any manufacturer offering Expedition trucks needs to hire (and pay!) highly qualified staff. Those vehicles are super complex and require a lot of knowledge. That knowledge is hard to find and costs money! When I was at Unicat, the starting wage was around US$30/hour. Now multiply that per hour and 40 staff... Those numbers will end up blowing you away if you only built 5 vehicles a year. Then there is the customer service/warranty you need to calculate for as a manufacturer.
I'll push back against this a bit. Some "high end" expedition rig builders could probably reduce their "artisan/craftsment" staff count if they invested in some machinery to do the work of "10 men." Automation is smart.
And customer service? Ha! From what many of us have seen, that's definitely where these builders need more staff. Customer service is still not so good even after numerous attempts and promises to make right. :(

What do you get from earthcruiser? A knowledgeable technician in each stage of the build. And if you break down in Lima Peru in an earthcruiser a skilled technician can recognize the wiring even though they don’t speak the builders language. Complicated issues will get support from Earthcruiser.
It'd be interested to hear how EC/ER/GXV/etc train their staff. I'm sure all companies are better than they used to be. Early ER's were an absolute nightmare for electronics, with every one different than the other, as the guy doing the electrical work yesterday was building cabinets today. I'm unsure if EC for example has specific electricians, specific drivetrain techs, etc who only focus on that segment day in/out, but when I visited EC I can say that their staff were incredibly friendly and passionate about what they were building, and courteous to allow us in to a cabin and show us what they were working on.
 

lanceatm

Founder and CEO of EarthCruiser
I'll push back against this a bit. Some "high end" expedition rig builders could probably reduce their "artisan/craftsment" staff count if they invested in some machinery to do the work of "10 men." Automation is smart.
And customer service? Ha! From what many of us have seen, that's definitely where these builders need more staff. Customer service is still not so good even after numerous attempts and promises to make right. :(



It'd be interested to hear how EC/ER/GXV/etc train their staff. I'm sure all companies are better than they used to be. Early ER's were an absolute nightmare for electronics, with every one different than the other, as the guy doing the electrical work yesterday was building cabinets today. I'm unsure if EC for example has specific electricians, specific drivetrain techs, etc who only focus on that segment day in/out, but when I visited EC I can say that their staff were incredibly friendly and passionate about what they were building, and courteous to allow us in to a cabin and show us what they were working on.
Ok this is important .
We believe very strongly in being involved with our local community and more so in our educational community . We are grateful to have the opportunity to host well over a dozen of university engineering internships, they spend time with our engineers and support crew. I have lost count of Cap Stone projects we have sponsored .
Workshop crew have a stage gate system , training modules must be completed , more modules one has been certified for by our independent QA the better for that crew member , it good system, reward for applying ones self.
Before COVID Wednesday was high school day, 1 PM until 3 PM high school students spent time with our metal fab / Elec / cabinet / CNC / sales / admin / and engineers to get a grasp of what the work world looks like. High school kids talk to interns about their choices, it is an experience all in its self.

I am saying this simply because with out the exceptionally talented and skilled people in their respective fields at EarthCruiser none of this would be possible, and we think it is vital for our future. So yes we take education and training very seriously through the entire organisation in more ways than one.
Our job is to represent our customers interests the very best we can, in everything we do.

Thank you for the question.

Lance
 

mk216v

Der Chef der Fahrzeuge
Ok this is important .
We believe very strongly in being involved with our local community and more so in our educational community . We are grateful to have the opportunity to host well over a dozen of university engineering internships, they spend time with our engineers and support crew. I have lost count of Cap Stone projects we have sponsored .
Workshop crew have a stage gate system , training modules must be completed , more modules one has been certified for by our independent QA the better for that crew member , it good system, reward for applying ones self.
Before COVID Wednesday was high school day, 1 PM until 3 PM high school students spent time with our metal fab / Elec / cabinet / CNC / sales / admin / and engineers to get a grasp of what the work world looks like. High school kids talk to interns about their choices, it is an experience all in its self.

I am saying this simply because with out the exceptionally talented and skilled people in their respective fields at EarthCruiser none of this would be possible, and we think it is vital for our future. So yes we take education and training very seriously through the entire organisation in more ways than one.
Our job is to represent our customers interests the very best we can, in everything we do.

Thank you for the question.

Lance
Awesome Lance, so appreciate your involvement that way, with up and coming students/"gearheads!"
Curious on the training modules; those are from an association of some sort?
 
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68camaro

Any River...Any Place
Interesting thread, I don‘t think Earthcruisers or Earth Roamers are priced out of line when compared to other high end discretionary purchases like off shore fishing boats or open water cruisers.

A high quality 35 to 42 ft fishing boat (which is not a big boat) has less livability and off-grid (off-shore) capability but easily approachs $500k, and it is staggering the number of these that are rarly used. plus the running costs of a boat are WAY more than an expo rig.

For the people that can afford these its probably not either a house or ER/EC, it‘s what do we burn some discretionary cash on.

if you are on east coast you can visit the Provan Tiger facility in SC and tour it. The owner is happy to introduce you to all the staff and let you ask any question and crawl around the rigs. These are much less expensive rigs, not in catagory of EC/ER, but well made for the money.

the best of the best will always be limited to who can afford, and luxary purchases seem to be doing great Right now, including boats in all price ranges.
 

lanceatm

Founder and CEO of EarthCruiser
Awesome Lance, so appreciate your involvement that way, with up and coming students/"gearheads!"
Curious on the training modules; those are from an association of some sort?
We tried and failed miserably with off the shelf training programs. Nothing really fitted , what goes into the trucks we all love is just as you pointed out is so diverse and fluid. Technology , compliance is moves very fast in our industry . Low volume manufacturing has inherent efficiency problems we all know that. Off the shelf training and process products are not interested in us, there is no money in it we are too small with too many moving parts.
So with help of some people way smarter than me we made a system designed for much larger organisations work well for us. In general it goes like this - Each crew member has a tablet they keep with them - job is assigned as per skill level - parts confirmed - production instruction on said tablet - crew member can add notes but not change instructions - stays in that customers file for ever. 100% accountable. Inventory - engineer - customer service can check and have a alert if the workshop run into a problem or has made any notes down to the smallest detail of the job , any job. Inters more often than not a tasked with drawing or process revisions , it is excellent real time training, solving real problems and learning how to efficiently communicate. Obviously there is more to it than that but in general that is the process with all of the software talking to each other and staying current as possible.
Sorry for the long answer, we are no angels have made terrific stuff ups, but we learn. We want to get better at everything we do.
 

mk216v

Der Chef der Fahrzeuge
We tried and failed miserably with off the shelf training programs. Nothing really fitted , what goes into the trucks we all love is just as you pointed out is so diverse and fluid. Technology , compliance is moves very fast in our industry . Low volume manufacturing has inherent efficiency problems we all know that. Off the shelf training and process products are not interested in us, there is no money in it we are too small with too many moving parts.
So with help of some people way smarter than me we made a system designed for much larger organisations work well for us. In general it goes like this - Each crew member has a tablet they keep with them - job is assigned as per skill level - parts confirmed - production instruction on said tablet - crew member can add notes but not change instructions - stays in that customers file for ever. 100% accountable. Inventory - engineer - customer service can check and have a alert if the workshop run into a problem or has made any notes down to the smallest detail of the job , any job. Inters more often than not a tasked with drawing or process revisions , it is excellent real time training, solving real problems and learning how to efficiently communicate. Obviously there is more to it than that but in general that is the process with all of the software talking to each other and staying current as possible.
Sorry for the long answer, we are no angels have made terrific stuff ups, but we learn. We want to get better at everything we do.
Fantastic info Lance. Thank you for sharing with all of us, and for creating this for the success of your vehicles!
 

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Big Rudy

New member
Thanks for the update. You guys have lots going on. With the air quality in Bend these days you will be working on an air filter next....
 
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