You do NOT want a max coupler. Mine started falling apart after 3 months, 3 trips. Zero customer support as well. No experience with the lock/roll but from those I've met with them they have described it as "It's needy, finicky but seems to work ok" and that's better than anything I can say about the max. Just my .02
I also have the max coupler and have put over 15,000 miles on it in the last year and a half. No issues. I have kept it greased and tightened.
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Same maintenance here. Started falling apart after three trips, two of which were less than 500 miles. No email, no phone call, no give a **** from cu offroad. Lots of people have had the same experience. Spoke to three people in Vermont last week who had similar issues. All had zero communication from cu offroad. 1/10 would only recommend if one needed a paperweight.
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I certainly do not agree with bad customer service. I have not had to have a complaint. I hope the company will step up and make issues right.
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