I'll give them a chance to rectify it because I don't want there one employee that worked on my rig to ruin anyone's opinion of them. Although for as much as they charged I feel awful having the knowledge that this is common practice for them even if they specialize in Toyota products. Next week I will contact them and go from there. The only reason I went to them was because they are supposed to be superior on off road vehicles and though it was worth the premium. Well they charged more for the R&R than book time too. Hopefully I can get that rectified. If not, I will surely spread the word. No worries, of someone local reads this and has plans for mech work and tells me where they are going, I'll tell them of its the place or not. This outfit is supposed to be a class act, top notch place...... We shall see.