We had the same experience with Norcold. Buyer berware! They're customer service is particularly horrible. It looks like we stick to Dometic for now on the 12V side. Norcold and Furrion are definitely on our no go list forever. If a residential refridgerator could withstand the bouncing of traveling in an RV, then we would definitely consider going residential 120V in the future.Lots of good advice. I run a Nevercold (aka:Norcold) 0041 ac/dc fridge in my Tiger. While it was suppose to be the top of the line, rugged marine/adventure RV fridge it's been nothing but trouble which is amplified by the lack of any customer service from Norcold. While I really like the concept of an ac/dc fridge I've learned a couple hardlearned lessons.
1) Verify build date code prior to accepting the fridge since thats what your warranty will be based from. (eg: My new in the box Nevercold was built several years before I took delivery so it was technically out of warranty when I had my first problem)
2) There is no such thing as a Nevercold "authorized" RV refrigerator repairman or service center. Sure, they are plenty of RV repair facilities but they will charge you out the ******** just to guess at what is wrong and typically won't warranty their own repair. They also hate dealing with Nevercold as a company.
3) AC/DC fridges hate hot weather. They either won't keep cool or shutdown once they get hot. Install a small, low volt computer fan over the coils(?) to help cool it so it keeps running.
4) At least with a Nevercold plan on replacing the thermorestor, thermostat and sensor coil as normal, routine maintenance and keep extra parts around for ongoing repairs.
5) Budget for a new house battery (runs the fridge) every 2-3 years since the Nevercold will kill it.