I'm really glad to hear that they've gotten the customer experience smoothed out. To be fair, my experience was in the thick of the original pandemic mayhem so I have to give them some grace - no one really had their act fully together in the spring and summer of 2020...
When I ordered mine I pretty much did it on blind faith since there weren't any videos out there and I had never actually seen one in person. Like you said, it just checked all the boxes for us. Luckily it is as solidly built as they make it out to be.
Are they offering a lithium battery option yet? If they are I would recommend going that route if you intend to do longer trips. I'm actually taking mine to the shop in a few weeks to upgrade to lithium batteries. The standard batteries struggle to keep up with the fridge through more than one day of travel in hot weather. Some type of charging-while-driving solution will go a long way too. I'm putting in one of these
- it would be great if they offered something like it as an option.