I have a 180 awning, side walls, and shower room, ordered in April. The confirmation said that restock was expected on 1 June.Has anyone received an OVS awning recently or interacted with them at all? I ordered mine a couple months ago and was told to expect a May delivery. All good. A few days later I got a shipping notice in my inbox and was surprised. A week went by and I got no more updates, so I reached out and got a reply a day or two later saying it was a mistake. Whoops! All good.
Then a flash forward a couple of months: a few weeks ago I got another shipping notice for two packages. Score! My brackets showed up in a smaller box, and then I anxiously awaited the awning proper. It has now been about 3 weeks and the tracking number says No Information Available / If you're the shipper contact us / Delay, etc. I can't see any details about where the package was last scanned or anything helpful like that. I've emailed OVS several times over the past several weeks and I've gotten zero response. I tried calling and got no answer and no voicemail.
I'm fairly patient, and I know everyone's has had a challenging year, but I'd at least expect to get an email back saying "We're looking into it." At the end of the day, they have my money and I have no product. No sure what to do next. I *want* their product still!