Don't think I'm claiming or insinuating anything. I'm just a potential consumer who's trying to evaluate the information at hand. I believe that is the purpose of this forum; to disseminate information about different topics and products that may or may not be somewhat controversial. You do seem to be insinuating, yourself, that the claim made by the OP is either invalid due to misuse of the product or fraudulent in some way. The OP has a fair amount of internet cred on this and other forums so I would be reluctant to virtually label him a troll, or to say he's having a cyber-tantrum because he didn't get his way. I also do not see where the "rude language, threats, rants, outright slander" statement comes from unless you're trying to get this thread shut down.Oh it's a premium product alright. And in no way did they "drop the ball" on this one. Claiming or insinuating otherwise is simply misinformation. Schutt Industries certainly would not co-brand with them if they were anything but world-class. James Baroud tents are in fact the very best product of their type hands down. That said, no one is perfect 100% of the time. And there is always 2 sides to every story.
In todays wired age, it is not in the best interests of any product manufacturer or distributor to try and stand their ground when a warranty claim is not warranted. Offering a no-questions-asked warranty will always win over customers. And the preverbal deck is completely stacked in favor of the customer anyway. No customer wants to hear that their claim has been denied. And it's usually the case when these things happen that slander is the natural reflex reaction as a means to get even, which is so very easy to get away on the internet. Rude language, threats, rants, outright sander. It's very unfair. Be that as it may, life's unfair sometimes.
I've been denied warranty claims over the years from Apple to GoPro to Canon. And I didn't like it one little bit. But that didn't mean I switched over to a Windows platform or went to Sony action cams or flipped to Nikon. And I certainly did not go out and start defaming those companies publicly because of the actions they took. But hey, thats just me.