codertimt
Observer
Hey all, been quite a while since I posted on here, but thought I would solicit some advice from like minded folks. Last Wednesday I received my GFC Superlite...super excited as you would expect. Looked over wrapped packaging and while I saw scuffs and wear mark and a couple of small torn places in the wrapping, overall it seemed okay so I started unwrapping it. As I got it unwrapped and started to unzip the cover I found two small holes on the side, pictures attached. As I see it, the shipping company(Old Dominion) had loaded it on that one side and there were two pressure points that wore holes, furthermore, there was inadequate protection on those sides to prevent such damage while packaging... I immediately contacted Old Dominion(like 10 minutes after the truck left), and they opened a "hidden damage" claim and told me to contact Go Fast, which I did...and which bring me to the reason for this post.
Go Fast is apparently putting together a patch kit a solution for this. In my mind, that is an inadequate solution for damage caused by the packaging and handling of my tent during shipment. Am I overreacting or should an undamaged, unpatched tent be the actual final solution for this issue? Thoughts? Opinions? I just did a quick search and found that I am not the only one with this type of shipping damage...thus I assume their desire to find a non-replacement solution...
******EDIT******
Just wanted to edit to say that there was missing information and differing directions from the shipper and the freight company as how to proceed as well as general confusion on my part, so please read thread to the end before forming opinions on parties involved. At time of edit, don't actually know the final outcome...but definitely more hopeful than when originally posted....
Go Fast is apparently putting together a patch kit a solution for this. In my mind, that is an inadequate solution for damage caused by the packaging and handling of my tent during shipment. Am I overreacting or should an undamaged, unpatched tent be the actual final solution for this issue? Thoughts? Opinions? I just did a quick search and found that I am not the only one with this type of shipping damage...thus I assume their desire to find a non-replacement solution...
******EDIT******
Just wanted to edit to say that there was missing information and differing directions from the shipper and the freight company as how to proceed as well as general confusion on my part, so please read thread to the end before forming opinions on parties involved. At time of edit, don't actually know the final outcome...but definitely more hopeful than when originally posted....
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