crawler#976
Expedition Leader
Sometimes I really wonder about my dealership.
First off, they have a program where oil changes are free if you do the rest of the maintenance at the required intervals. That has worked out well on the Power Wagon, so we signed up for it on the Jeep.
Had Miss Rubi in for an oil change, and since I know the guy that does the service work, I asked to see the diff fluid. The Heep has 16K on it, so the rear diff oil still has all the phosphorus and other junk in it for break in. It was pretty dark, so I had'm do a drain and refill.
When I got the bill, it seemed high, but I was pressed for time, paid it, and headed out. Finally read the itemized receipt at home, and found they had used a bottle of limited slip additive - $10.00. I called the service rep, and he said they use it in every Jeep that comes in - it's required. I said, no, it's not, a Rubicon doesn't have a limited slip diff, it's an electric locker only. Of course, he sez, it has both in it. I sez, nope, the helical gear LDS was eliminated when the JK's came out, and even in the TJ, the helical gear LDS didn't need additive. He insisted it was required. I said, yeah it is, if you have the Trac-Lok, and we don't, Rubicons have the Tru-Lok.
So, after transferring to the Service Manager, I went thru the whole thing again. Same routine. Blah, blah, blah. I finally quoted him page #560 from the owners manual:
Got a credit after 30 minutes of getting the run around...
Anyway, I guess the point of this is watch the buggers. They don't seem to have a clue. It's the same with the Power Wagon. It has to have the locker magnets cleaned with the diff is serviced, and they didn't have any experience with that either. I figured that was because the big trucks are somewhat rare, but after this episode, I tend to think it's just a general lack of knowledge.
Mark
First off, they have a program where oil changes are free if you do the rest of the maintenance at the required intervals. That has worked out well on the Power Wagon, so we signed up for it on the Jeep.
Had Miss Rubi in for an oil change, and since I know the guy that does the service work, I asked to see the diff fluid. The Heep has 16K on it, so the rear diff oil still has all the phosphorus and other junk in it for break in. It was pretty dark, so I had'm do a drain and refill.
When I got the bill, it seemed high, but I was pressed for time, paid it, and headed out. Finally read the itemized receipt at home, and found they had used a bottle of limited slip additive - $10.00. I called the service rep, and he said they use it in every Jeep that comes in - it's required. I said, no, it's not, a Rubicon doesn't have a limited slip diff, it's an electric locker only. Of course, he sez, it has both in it. I sez, nope, the helical gear LDS was eliminated when the JK's came out, and even in the TJ, the helical gear LDS didn't need additive. He insisted it was required. I said, yeah it is, if you have the Trac-Lok, and we don't, Rubicons have the Tru-Lok.
So, after transferring to the Service Manager, I went thru the whole thing again. Same routine. Blah, blah, blah. I finally quoted him page #560 from the owners manual:
Got a credit after 30 minutes of getting the run around...
Anyway, I guess the point of this is watch the buggers. They don't seem to have a clue. It's the same with the Power Wagon. It has to have the locker magnets cleaned with the diff is serviced, and they didn't have any experience with that either. I figured that was because the big trucks are somewhat rare, but after this episode, I tend to think it's just a general lack of knowledge.
Mark
