Hey guys. So I had a 2016 4Runner SR5, got out of that and went to a 2018 Tacoma DCSB TRD Offroad. I missed the interior space of the 4Runner but loved the capability of a truck with a rear locker. A few weeks ago my local dealership landed a 2021 4Runner TRD Off Road Premium with all the bells and whistles, literally exactly what I was looking for, so I scooped it up.
Well, less than 24 hours later with 49 miles on the odometer my fiancé was getting out of the passenger side of the truck and placed her small leather handbag on the dashboard. It left a 3" or so scuff mark pretty bad. I thought it was just residue from the leather so I rubbed it a bit and all it did was fade the dashboard. It is in fact a pretty nasty scratch. Its super noticeable and drove me crazy to the point that I called Toyota corporate and put in a complaint. How could such a small, gentle item cause this kind of damage?
Long story short, Toyota agreed that it should not have happened and they are replacing the dashboard under warranty. I spoke with my service advisor who made me feel very uneasy. He said that sometimes when they replace the dashboards they never fit as tight, make noises, etc. On the other hand the service director was super cool about it and pretty much told me not to worry at all. He will have a foreman completing the job (salary, not flat rate) so the job won't be rushed. I explained my concerns to him about what his service advisor told me and he pretty much agreed that would happen if the wrong guy is on the job and it is rushed, but I have nothing to worry about.
I'm all set up to drop the truck tomorrow but I am feeling anxious about it after what the service advisor said (multiple times). What if I replace the dashboard and it causes all kinds of other issues? What if things I don't know about like plastics behind the dash are broken, etc? Do I even bother doing it because of a scratch?
I guess I'm just looking for some reassurance from experience. This really sucks that it happened to such a new truck.
Well, less than 24 hours later with 49 miles on the odometer my fiancé was getting out of the passenger side of the truck and placed her small leather handbag on the dashboard. It left a 3" or so scuff mark pretty bad. I thought it was just residue from the leather so I rubbed it a bit and all it did was fade the dashboard. It is in fact a pretty nasty scratch. Its super noticeable and drove me crazy to the point that I called Toyota corporate and put in a complaint. How could such a small, gentle item cause this kind of damage?
Long story short, Toyota agreed that it should not have happened and they are replacing the dashboard under warranty. I spoke with my service advisor who made me feel very uneasy. He said that sometimes when they replace the dashboards they never fit as tight, make noises, etc. On the other hand the service director was super cool about it and pretty much told me not to worry at all. He will have a foreman completing the job (salary, not flat rate) so the job won't be rushed. I explained my concerns to him about what his service advisor told me and he pretty much agreed that would happen if the wrong guy is on the job and it is rushed, but I have nothing to worry about.
I'm all set up to drop the truck tomorrow but I am feeling anxious about it after what the service advisor said (multiple times). What if I replace the dashboard and it causes all kinds of other issues? What if things I don't know about like plastics behind the dash are broken, etc? Do I even bother doing it because of a scratch?
I guess I'm just looking for some reassurance from experience. This really sucks that it happened to such a new truck.