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  1. Expedition One

    Expedition One Rear Bumper

    Hey Group! I wanted to provide an update for everyone on here. Yes if anyone has a latch causing issues we will warranty and replace parts; as the redesign has solved this. Please email info@expeditionone.biz For those curious why we prefer to do things by email it is because it is the...
  2. Expedition One

    Expedition One Rear Bumper

    Hey! We actually handled most things off the forum and in our email as we prefer to do so. Much easier to keep track of a customer case and solve it. We have fixed the issues with some of our latch systems and offer warranty replacements to those that had issues. Please reach out at...
  3. Expedition One

    RamHeavyHalf06 Ram MegaCab Build and Adventures

    No doubt Thuren will put out a great product, he always does. With that being said don't count us out. I would love to go over a build and show you that the experiences you're hearing about are far a few between. Jace Randolph Expedition One
  4. Expedition One

    Thuren Ram 2500/3500 rear bumper, with swing out!

    Yikes, Great looking bumper from Don. It will be awesome we are sure. Our bumpers are quite functional and work across several truck platforms. Thanks for the shoutout! Still would love to get some emails from you so I could help solve your issues. My email again, just in case...
  5. Expedition One

    Expedition One Rear Bumper

    Missed this, no we actually pay the cost for a local shop to repair a workmanship error when it comes to powder coating minus the removing and reinstalling the bumper. If its a manufacturing error, obviously we would send you a new bumper and arrange for the old to be returned. Jace Randolph
  6. Expedition One

    Expedition One Rear Bumper

    No MIA... Just not entirely sure where to go from here. I want to make things right. Still waiting on emails. In case you forgot or lost it, sales@expeditionone.biz :) Jace Randolph
  7. Expedition One

    Expedition One Rear Bumper

    We didn't think that an email, some pictures of the damage were alot to ask. Should we do what just about every other manufacturer does? Require a written form, printed and signed, go through an approval process to get started on the possibility of a warranty, have you ship it back with no...
  8. Expedition One

    Expedition One Rear Bumper

    Your bumper is complete and finished. I showed pictures of it earlier in this thread. The bumper on our end for resale is still in prototype because yours did not cover all the options we will offer. I appreciate all the feedback we have gotten here. I assumed it would be a reasonable request...
  9. Expedition One

    Expedition One Rear Bumper

    No, that is not what I am saying. We keep records of all email correspondence. Technically, these are legal records and we keep them for that purpose. I send and receive close to 100 emails a day. What I am saying is that I do not have the return correspondence from <reloaderguy>. I have 4...
  10. Expedition One

    Expedition One Rear Bumper

    Can you please forward these emails to me at sales@expeditionone.biz Again, I do not have these threads. Having them all forwarded to me could provide all the information I need to address this situation internally. Also, I have already expressly stated that there is another side to this I...
  11. Expedition One

    Expedition One Rear Bumper

    Phenomenal! Could you possibly CC or forward me those emails as well? Sales@expeditionone.biz Jace Randolph Expedition One
  12. Expedition One

    Expedition One Rear Bumper

    Your frustration is very easy to understand. All can tell you is what happened, who I am and why I am here. My very first post on this thread laid out that changes had been made and we were working to fix problems we encountered. Again, hoping to help here by gathering information. What I...
  13. Expedition One

    Expedition One Rear Bumper

    Yes you technically ordered a bumper that we don't yet offer. If you were told differently that's where the confusion started. No, my desk is brand new. I recently came from fabrication and installation to the position I am currently in. As a company making this position was necessary to...
  14. Expedition One

    Expedition One Rear Bumper

    Power Wagon isn't an option yet. Jace Randolph Expedition One
  15. Expedition One

    Expedition One Rear Bumper

    The bumpers on our site aren't custom. We do offer custom orders such as one offs, discontinued, or options we don't offer standard. Anything that we can't restock and resale easily we generally place in that category. On standard orders we sometimes offer a deposit option on a case-by-case...
  16. Expedition One

    Expedition One Rear Bumper

    Nice! We charge 30% here. It is an option to pay the full balance, but you dont have to until delivery. Even on our standard orders we sometimes offer a deposit option. Jace Randolph Expedition One
  17. Expedition One

    Expedition One Rear Bumper

    That is correct, it was not and is not on the site. The bumper on the site is NOT a Power Wagon bumper. The Power Wagon bumper was in development and testing at the time of the order. During our research and development, we received feedback that Power Wagon customers wanted a bumper that...
  18. Expedition One

    Expedition One Rear Bumper

    This is exactly why I am requesting the email threads. I do not have them. All I can go on is what is here in front of me. Help me make improvements so this doesn't happen again. Jace Randolph Expedition One
  19. Expedition One

    Expedition One Rear Bumper

    An update to everyone on the Dual Swing Rear Bumper that started this thread. We have updated our QA and now have a system in place to catch powder coating issues before shipment. We have implemented a change to our Confirmation Emails that specifically outlines the 30 day workmanship warranty...
  20. Expedition One

    Expedition One Rear Bumper

    I am trying to put this to a close. I need assistance from the customers affected by these issues to help. I am not interested in arguing anything more at this point, I am here to fix it. I need some support here to help Expedition One improve. If you could help, it would be greatly...
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