jgatliff
Father, Husband, Outdoorsman, & Adventurer.
Hello Everyone,
In May of 2017 I took delivery of a trailer from Hiker Trailer in Indiana. One of the options I selected for the trailer was the Climateright CR5000ACH air conditioner. From June of 2017 until September of 2018 it worked well. Earlier this month I took my trailer camping in Southern Indiana for 6 days and on day 1 I noticed that my A/C wasn't cooling the trailer. I later noticed that the readout on the unit was displaying an error code "E4" instead of the temperature like normal. I looked up the error code which stated:
E4 - The Compressor is overheating; continuously running or refrigerant has leaked. - Check for refrigerant leakage (oil or liquid visible). Contact ClimateRight. These are closed systems - no refrigerant can or should ever be added.
As per the instructions I contacted Climateright with the following email: "In May of 2017 I purchased a trailer from Hiker Trailer in Noblesville, Indiana and it came with a CR5000ACH. I have thoroughly enjoyed the unit and it has worked very well, until this past weekend. It would not cool down and was displaying the code E4. I could not find any evidence of a leak and the outside temperature never got above 85 degrees. The unit has always been stored inside except for when it was in use (maybe 30 days in total in just over 2 years). What do we need to do so that I can get the unit fixed and working again."
Thinking back to our camping days, the unit has actually only been used a total of 27 days over 25 months of ownership. When not in use, it was stored inside of my garage.
Climateright replied: "We're sorry to hear you're having trouble with your unit. We would recommend reaching out to a HVAC technician to see if it is possible to recharge the unit or refill the freon. Thanks, ClimateRight Support"
To which I replied: "That’s weird. When I look up error code E4 on your website ( https://climateright.com/climate-right-air-troubleshooting ) it states: E4 - The Compressor is overheating; continuously running or refrigerant has leaked. - Check for refrigerant leakage (oil or liquid visible). Contact ClimateRight. These are closed systems - no refrigerant can or should ever be added.
So, what you’re telling me to do is contradictory to what your troubleshooting is telling me to do. I am confused here."
I received another reply from them: "Jason, Those instructions are for the common man with a warranty still in place. A customer should not add to the system. However once the warranty has expired, thre may be some things an HVAC professional can do that can keep the unit running without worry of voiding the warranty. Thanks!"
After this I contacted a couple of local HVAC professionals with no luck, but was told it would likely cost a minimum of $250 to recharge the refrigerant system and I would likely be better off just buying a new A/C. I sent Climateright a 3rd email asking for any suggestions for HVAC people in the Nashville area, and have yet to receive any response. Fortunately a good friend of mine is an HVAC professional and he agreed to look at it, but he lives over 2 hours away in Kentucky. Per his request I sent am email to Climateright asking what sort of refrigerant is used in the CR5000ACH and have yet to receive a response from them.
Since we will be camping from the 3rd to the 7th I had hoped to take the A/C with us, so I reached out to Wes at Hiker Trailer for some advice and he replied that my best option would be to order a new unit from Climateright. I am absolutely unwilling to do that as, I think that spending $500 +/- for an A/C which only lasts two years is unacceptable and ridiculous.
So buyer beware. Based on my experience with Climateright (sample size of 1) and their utter lackluster customer support, I would not recommend them or their products to anyone else.
JG
In May of 2017 I took delivery of a trailer from Hiker Trailer in Indiana. One of the options I selected for the trailer was the Climateright CR5000ACH air conditioner. From June of 2017 until September of 2018 it worked well. Earlier this month I took my trailer camping in Southern Indiana for 6 days and on day 1 I noticed that my A/C wasn't cooling the trailer. I later noticed that the readout on the unit was displaying an error code "E4" instead of the temperature like normal. I looked up the error code which stated:
E4 - The Compressor is overheating; continuously running or refrigerant has leaked. - Check for refrigerant leakage (oil or liquid visible). Contact ClimateRight. These are closed systems - no refrigerant can or should ever be added.
As per the instructions I contacted Climateright with the following email: "In May of 2017 I purchased a trailer from Hiker Trailer in Noblesville, Indiana and it came with a CR5000ACH. I have thoroughly enjoyed the unit and it has worked very well, until this past weekend. It would not cool down and was displaying the code E4. I could not find any evidence of a leak and the outside temperature never got above 85 degrees. The unit has always been stored inside except for when it was in use (maybe 30 days in total in just over 2 years). What do we need to do so that I can get the unit fixed and working again."
Thinking back to our camping days, the unit has actually only been used a total of 27 days over 25 months of ownership. When not in use, it was stored inside of my garage.
Climateright replied: "We're sorry to hear you're having trouble with your unit. We would recommend reaching out to a HVAC technician to see if it is possible to recharge the unit or refill the freon. Thanks, ClimateRight Support"
To which I replied: "That’s weird. When I look up error code E4 on your website ( https://climateright.com/climate-right-air-troubleshooting ) it states: E4 - The Compressor is overheating; continuously running or refrigerant has leaked. - Check for refrigerant leakage (oil or liquid visible). Contact ClimateRight. These are closed systems - no refrigerant can or should ever be added.
So, what you’re telling me to do is contradictory to what your troubleshooting is telling me to do. I am confused here."
I received another reply from them: "Jason, Those instructions are for the common man with a warranty still in place. A customer should not add to the system. However once the warranty has expired, thre may be some things an HVAC professional can do that can keep the unit running without worry of voiding the warranty. Thanks!"
After this I contacted a couple of local HVAC professionals with no luck, but was told it would likely cost a minimum of $250 to recharge the refrigerant system and I would likely be better off just buying a new A/C. I sent Climateright a 3rd email asking for any suggestions for HVAC people in the Nashville area, and have yet to receive any response. Fortunately a good friend of mine is an HVAC professional and he agreed to look at it, but he lives over 2 hours away in Kentucky. Per his request I sent am email to Climateright asking what sort of refrigerant is used in the CR5000ACH and have yet to receive a response from them.
Since we will be camping from the 3rd to the 7th I had hoped to take the A/C with us, so I reached out to Wes at Hiker Trailer for some advice and he replied that my best option would be to order a new unit from Climateright. I am absolutely unwilling to do that as, I think that spending $500 +/- for an A/C which only lasts two years is unacceptable and ridiculous.
So buyer beware. Based on my experience with Climateright (sample size of 1) and their utter lackluster customer support, I would not recommend them or their products to anyone else.
JG